The spa may need to have its 30-day check. The Ace water care icon will flash at the end of a 30-day cycle if the spa wasn’t confirmed.
The spa water may have a low salt level, high salt level, or the cell may be scaled up.
Low salt reading can be affected by cell age, scale build-up (dirty cell), cold water, high chlorine, dirty filters, or dirty water.
NOTE: Always use a Vanishing Act Calcium Remover Bag with every refill even if you have a water softener. If the Vanishing Act is not used at refill, the Ace cell will corrode with scale build up which can cause the cell to fail.
Many hot tubs have bottom drains that you connect a hose to and run to a drain. If you do not have a bottom drain you can purchase a submersible pump and drain the spa just as easily. Depending on the size of your spa, it should take a couple of hours to drain using the hot tub’s drainage spigot, or ten minutes to drain with a submersible pump.
Your hot tub is great at keeping itself clean. Whether you use a chlorine, bromine, ozone, or salt water system to purify your spa, you enjoy pristine water, free of contamination, for months on end. With every system, you’ll need to change the spa water now and then.
If you use a traditional chlorine or bromine system, you should change the water in your spa about every three to four months. If you use the FreshWater Salt Water System or ACE Salt Water System, you’ll need to change the water in your hot tub a lot less often—just once a year.
Hot tub covers are made of dense polystyrene wrapped in polythene and then put in to a vinyl cover. When new this is a light and strong way of keeping the heat in and the garden leaves and children out of the spa. However, as the cover gets older the corrosive chlorine and ozone that is used to kill bacteria in the spa water also starts to break down the polythene wrapping around the polystyrene core. Over time usually about 3-4 years the polythene becomes porous and allows the steam from the Hot tub to rise up in to the core until it becomes too heavy to lift. When this happens, it is too late and a new cover is required.
If your controls aren’t functioning, i.e. the jets will not turn on, lights do not change functions, and the control panel is not responsive in any way, it is very likely that the Spa Lock feature has been engaged. To confirm that this is your issue, look for a closed padlock symbol on your panel. To disengage this feature on the traditional panel, simply hold the ‘Options’ and ‘Lights’ buttons for approximately 3-5 seconds until the lock icon disappears. For the floating remote, simply tap the settings button, then HOLD the off toggle next to the ‘Spa Lock’ option for approximately 3-5 seconds.
Your spa possibly has an air lock.This is a very common issue that generally occurs after draining and refilling a tub.An Air lock happens when the hot tub is being filled with water. It is possible for both ends of a plumbing system to simultaneously fill up with water at both the suction end and the return end. This sometimes leaves an air lock in the plumbing. This can cause both heater and pump problems. It is important to notethat properly filling your hot tub is the best method of preventing an air lock. To properly fill your tub, make sure that you insert your hose into the filter standpipe while filling your tub. The standpipe is the area left vacant after you remove your filter. The standpipe is the one with an opening at the top of it. Only one standpipe is like this in units with multiple filters in the compartment.If you believe you have an air lock, there is one simple step that you can try prior to calling for service. With the filter removed and power off, insert garden hose all the way down into the filter standpipe and turn hose pressure to high. With water running, turn the power back on to the tub. This may assist the tub in burping itself and removing the air trapped inside. On some models, it may help to activate the jets. If an air lock has occurred the tub will not heat.
Filters will over time clog with dirt and grease until they no longer allow water to flow through. When this happens jets can feel less strong and heaters may cut out. On a regular basis it is important to thoroughly clean your filters. For a deep cleaning you would remove the filter or filters from the spa and soak them for 24 hours in a bucket full of our white river cartridge cleaner and rinse thoroughly. This will chemically break down most blockages and resolve minor flow issues.
This could be caused by a faulty part like a failed heater, circulation pump or thermostat, or even simply that there is not enough water in the hot tub. Dirty Filters can also cause a tub to stop heating – If a filter becomes too dirty it can prevent your hot tub from properly circulating and heating itself. This can also lead to reduction in jet pressure. Rinsing filters monthly and soaking them in Filter Cleaner every 3-4 months prevents most problems. If your hot tub is unable to run and heat itself you may be forced to remove your filters until they can be properly cleaned or replaced. After removing your filters turn off power to spa for 30 seconds, then restore power and allow the spa several hours to reheat. If the spa still does not function properly contact us for service.