Awesome deal on an Olhausen table. In stock too! Great communication and service......nice installers. I am happy with the experience and 100% will recommend Islander and will use them again for my next man cave item. Thanks for superior service.
Personable. Friendly. Knowledgeable staff. They can run diagnostic water analysis on site and will give you print out of products type , amount and instructions on how to treat your pool or hot tub water ON SITE
Attending 2018 Pool School. Very informative session. Nice inside class, with various pool pump/filter systems set up. Outside portion was bit difficult to hear both instructor & attendees questions, due to passing traffic on central ave. Staff very helpful, this class is not trying to sell you anything. If anything trying to save you $
Just wrapped up my complimentary pool end of season closing training seminar and Could not be more please with the level of knowledge and expertise that the staff is equipped with. All my questions and needs were happily addressed and I was provided with a wealth of resources to help protect my pool. I would highly recommend Islander Pools to anyone looking to invest in a pool for their home. The amount of ease through the entire process has been incredible and easy to follow through with. I left today feeling very confident and happy with my decision to do business with this amazing company.
Purchased a Radiant Pool after owning two regular above ground pools for 15 years and having issues due to weather, poor installation, etc. Love the pool. Staff great . Andrew has done right by us. Highly recommended so far.
I just got my beautiful new salt system hot tub ....which is so simple to maintain (I’ve had hot tubs for years and all the water testing and chemicals were a drag) but this one I have now.... no chemicals and silky smooth skin as a result. I’ve been researching hot tubs for a year and I finally found these wonderful people at Islander pools and spa up in Albany and one week later I have my dream spa.
The staff at Islander is amazing.
Andrew sold me the spa and arranged delivery within a week...at first I thought he was kidding. I’m not used to such high efficiency.
Then Nick, the service manager, has been following up every step of the way. So kind and helpful to me. A rare commodity these days.
The four guys who delivered my spa Josh, Dean, Zac and Vince were able to bring this really big hot tub up my seven step-up deck in the rain. They were so gracious the whole time moving the tub around until it was right where I wanted it to sit. I couldn’t have asked for a sweeter group of young men to help me.
All and all I couldn’t recommend this group of people at Islander Pools highly enough.
They deserve TEN STARS.
The entire transaction was flawless.
Absolutely thrilled with our new in ground radiant pool! Kudos to our efficient and personable installers JAKE, Randy, Jeremy and Matt. It was truly amazing to watch them build our pool in just a few days. Our sales manager Andrew was exceptional and very responsive to every email/phone call. Islander Pools was top notch from day one!
We had to replace our 5 year old pool due to winter damage, so we decided to purchase the Radiant pool. The whole process was seamless from purchase write up by Chris 30 min from closing to the install. We put up a deck on the old pool that was 54 inches high but the Radiant pool is only 52 inches high. Our installer Ron said he wanted to raise up the new pool as there was enough material to do so. Ron and his 2 Techs (3 guys total) installed the pool in 2.5 hours and were cleaned up and loaded 30 min later. Ron and crew went above and beyond for us , they are an extension of a fantastic company at Islander Pools. They are very friendly and have customer service down pat! You don't have to look for replacement parts on line for better pricing as they are usually in stock and cost less at the store. I HIGHLY Recommend Islander Pools , Chris and His staff have the Highest Integrity from the sales floor to Installation. Thank You All for an Outstanding Job!
Our 1st choice for pool supplies and patio! I am thrilled with our new Berlin Gardens furniture and Treasure Garden umbrella.The Donoma Fire Pit table is even better than I imagined. The quality of Berlin Gardens is obvious. Karen D. was so patient with me over many months while I went back and forth with options. I drove over from Pittsfield on a Saturday morning, and she spent time with me answering questions and showing me all the choices. She even matched the price of the umbrella from another website! Delivery was a great service and they set up the furniture with great care.
Islander initially installed our pool almost 16 years ago, and it is still in great shape! We had to buy a new liner last year, and Islander again provided great service and a great installation. They are our go-to for any pool supplies and equipment, and they have guided us with professionalism ever time! THANK YOU ISLANDER POOLS!
Was given great service. Took the time to explain all the different styles of pools an which would be best for my yard. Very friendly all around great service. They had Home Plan Construction come in an install my new pool let me say I couldn't be more pleased on how fast they were an how great of a job they did. They even cleaned up all the trash that I was suppose to be responsible for. All an all the two together made a great team an me a happy customer!!
Islander Problem Solvers
Herb and Jody, who manage service operations at Islander Pools in Colonie demonstrated that they are excellent problem solvers in June 2019. We needed a new pool liner for a very large pool. There was a fair amount of confusion on the part of the subcontractor hired to install the liner as to whether the pool liner we ordered was manufactured according to specifications. Herb and Jody took ownership of the problem, and solved it for us. It turned out that due to the very large size of the pool liner, it was quite difficult to make it fit our pool, which required the intervention of the owner of the pool liner subcontractor. Even though Herb and Jody are very busy, they always took the time to talk with us, or meet with me, and my husband, Dan, in person to solve the pool liner installation problem to our satisfaction, in a timely manner.(LO/DH)
I purchased a house with my first pool in late May. Knowing very little about functioning a pool the people at Islander were definitely an integral part of me being able to get it running.
Islander’s people that handle water testing/chemicals, the personnel on the sales floor, Herb the service manager and Vince that worked on my pool are all amazing. All professional and knowledgeable. Not pushy at all and fair pricing.
Run the way businesses should be run!
My family has used islander pools for over a decade now and we could not be happier. The quality and pricing of their chemicals is great. Buying cheap chemicals online is tempting but you get what you pay for. For a fraction more you will get quality products and the personal service and support to help you take care of your pool.
Their staff is always very knowledgeable and every time we have had an issue with our pool they have gotten us fixed up in no time. We also purchased our Berlin Gardens patio furniture from them and couldn't be happier with that experience. Their service/parts department is also top notch. Incredibly friendly and knowledgeable and always take care of me.
In all fairness oh, I only went once and they had exactly what I wanted at a reasonable price. I can't speak for how they are all the time. But I can't say that the person who helped me on the telephone was fast and knowledgeable, and when I arrived the people who helped me were the same. It is a very nice place and seems to have just about everything you could want