Reviews

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COLONIE
BALLSTON SPA

Islander Pools and Spas Inc.

Anthony Durante
Anthony Durante
02:22 20 Nov 18
Awesome deal on an Olhausen table. In stock too! Great communication and service......nice installers. I am happy with the experience and 100% will recommend Islander and will use them again for my next man cave item. Thanks for superior service.
Amy Van Alstyne
Amy Van Alstyne
16:39 21 Nov 18
Personable. Friendly. Knowledgeable staff. They can run diagnostic water analysis on site and will give you print out of products type , amount and instructions on how to treat your pool or hot tub water ON SITE
Dawn Buchinger
Dawn Buchinger
18:41 16 Sep 18
Attending 2018 Pool School. Very informative session. Nice inside class, with various pool pump/filter systems set up. Outside portion was bit difficult to hear both instructor & attendees questions, due to passing traffic on central ave. Staff very helpful, this class is not trying to sell you anything. If anything trying to save you $
Isis Sample
Isis Sample
16:10 01 Sep 18
Just wrapped up my complimentary pool end of season closing training seminar and Could not be more please with the level of knowledge and expertise that the staff is equipped with. All my questions and needs were happily addressed and I was provided with a wealth of resources to help protect my pool. I would highly recommend Islander Pools to anyone looking to invest in a pool for their home. The amount of ease through the entire process has been incredible and easy to follow through with. I left today feeling very confident and happy with my decision to do business with this amazing company.
Mario DiCristofaro
Mario DiCristofaro
15:10 08 Sep 18
Purchased a Radiant Pool after owning two regular above ground pools for 15 years and having issues due to weather, poor installation, etc. Love the pool. Staff great . Andrew has done right by us. Highly recommended so far.
Caroline Duff
Caroline Duff
21:10 21 Mar 19
I just got my beautiful new salt system hot tub ....which is so simple to maintain (I’ve had hot tubs for years and all the water testing and chemicals were a drag) but this one I have now.... no chemicals and silky smooth skin as a result. I’ve been researching hot tubs for a year and I finally found these wonderful people at Islander pools and spa up in Albany and one week later I have my dream spa. The staff at Islander is amazing. Andrew sold me the spa and arranged delivery within a week...at first I thought he was kidding. I’m not used to such high efficiency. Then Nick, the service manager, has been following up every step of the way. So kind and helpful to me. A rare commodity these days. The four guys who delivered my spa Josh, Dean, Zac and Vince were able to bring this really big hot tub up my seven step-up deck in the rain. They were so gracious the whole time moving the tub around until it was right where I wanted it to sit. I couldn’t have asked for a sweeter group of young men to help me. All and all I couldn’t recommend this group of people at Islander Pools highly enough. They deserve TEN STARS. The entire transaction was flawless.
B Gjoni
B Gjoni
15:49 25 Apr 19
Bought a house with a hot tub and they were very helpful getting me started, and explaining everything to me! Big thanks to Zack for the help!
Colleen Ross
Colleen Ross
13:35 01 May 19
Absolutely thrilled with our new in ground radiant pool! Kudos to our efficient and personable installers JAKE, Randy, Jeremy and Matt. It was truly amazing to watch them build our pool in just a few days. Our sales manager Andrew was exceptional and very responsive to every email/phone call. Islander Pools was top notch from day one!
Jennifero Boehlke
Jennifero Boehlke
19:30 21 May 19
Great customer service at the Colonie location in answering all of our questions about opening our pool for the season!
Tom Lee
Tom Lee
16:40 25 May 19
We had to replace our 5 year old pool due to winter damage, so we decided to purchase the Radiant pool. The whole process was seamless from purchase write up by Chris 30 min from closing to the install. We put up a deck on the old pool that was 54 inches high but the Radiant pool is only 52 inches high. Our installer Ron said he wanted to raise up the new pool as there was enough material to do so. Ron and his 2 Techs (3 guys total) installed the pool in 2.5 hours and were cleaned up and loaded 30 min later. Ron and crew went above and beyond for us , they are an extension of a fantastic company at Islander Pools. They are very friendly and have customer service down pat! You don't have to look for replacement parts on line for better pricing as they are usually in stock and cost less at the store. I HIGHLY Recommend Islander Pools , Chris and His staff have the Highest Integrity from the sales floor to Installation. Thank You All for an Outstanding Job!
Chris S
Chris S
19:48 14 Jun 19
Our 1st choice for pool supplies and patio! I am thrilled with our new Berlin Gardens furniture and Treasure Garden umbrella.The Donoma Fire Pit table is even better than I imagined. The quality of Berlin Gardens is obvious. Karen D. was so patient with me over many months while I went back and forth with options. I drove over from Pittsfield on a Saturday morning, and she spent time with me answering questions and showing me all the choices. She even matched the price of the umbrella from another website! Delivery was a great service and they set up the furniture with great care. Islander initially installed our pool almost 16 years ago, and it is still in great shape! We had to buy a new liner last year, and Islander again provided great service and a great installation. They are our go-to for any pool supplies and equipment, and they have guided us with professionalism ever time! THANK YOU ISLANDER POOLS!
Joe Ruzza
Joe Ruzza
18:29 20 Jun 19
Was given great service. Took the time to explain all the different styles of pools an which would be best for my yard. Very friendly all around great service. They had Home Plan Construction come in an install my new pool let me say I couldn't be more pleased on how fast they were an how great of a job they did. They even cleaned up all the trash that I was suppose to be responsible for. All an all the two together made a great team an me a happy customer!!
Lynne Oudekerk
Lynne Oudekerk
02:22 27 Jun 19
Islander Problem Solvers Herb and Jody, who manage service operations at Islander Pools in Colonie demonstrated that they are excellent problem solvers in June 2019. We needed a new pool liner for a very large pool. There was a fair amount of confusion on the part of the subcontractor hired to install the liner as to whether the pool liner we ordered was manufactured according to specifications. Herb and Jody took ownership of the problem, and solved it for us. It turned out that due to the very large size of the pool liner, it was quite difficult to make it fit our pool, which required the intervention of the owner of the pool liner subcontractor. Even though Herb and Jody are very busy, they always took the time to talk with us, or meet with me, and my husband, Dan, in person to solve the pool liner installation problem to our satisfaction, in a timely manner.(LO/DH)
Darrell Alix
Darrell Alix
22:29 11 Jul 19
I purchased a house with my first pool in late May. Knowing very little about functioning a pool the people at Islander were definitely an integral part of me being able to get it running. Islander’s people that handle water testing/chemicals, the personnel on the sales floor, Herb the service manager and Vince that worked on my pool are all amazing. All professional and knowledgeable. Not pushy at all and fair pricing. Run the way businesses should be run!
Janessa Tesheira
Janessa Tesheira
21:13 26 Jul 19
Great service, kind staff... installation was quick and easy! Definitely recommend to others looking to buy a pool and accessories.
Rebecca Harrison
Rebecca Harrison
17:56 04 Aug 19
Always get great assistance. Very friendly and helpful staff. Wide range of products for my above ground pool. Service/ parts counter also helpful in figuring out issues.
Jeffrey Kibler
Jeffrey Kibler
13:19 05 Aug 19
My family has used islander pools for over a decade now and we could not be happier. The quality and pricing of their chemicals is great. Buying cheap chemicals online is tempting but you get what you pay for. For a fraction more you will get quality products and the personal service and support to help you take care of your pool. Their staff is always very knowledgeable and every time we have had an issue with our pool they have gotten us fixed up in no time. We also purchased our Berlin Gardens patio furniture from them and couldn't be happier with that experience. Their service/parts department is also top notch. Incredibly friendly and knowledgeable and always take care of me.
Jay Carpinello
Jay Carpinello
23:00 19 Aug 19
In all fairness oh, I only went once and they had exactly what I wanted at a reasonable price. I can't speak for how they are all the time. But I can't say that the person who helped me on the telephone was fast and knowledgeable, and when I arrived the people who helped me were the same. It is a very nice place and seems to have just about everything you could want
Beth Kempter
Beth Kempter
13:32 02 Sep 19
Great company to get your pool from. John was incredibly helpful from the early days of wanting a pool through the completion and enjoying my pool for the summer. If only the weather would have cooperated, I would have been able to enjoy it longer.
Jay Carpinello
Jay Carpinello
23:00 19 Aug 19
In all fairness oh, I only went once and they had exactly what I wanted at a reasonable price. I can't speak for how they are all the time. But I can't say that the person who helped me on the telephone was fast and knowledgeable, and when I arrived the people who helped me were the same. It is a very nice place and seems to have just about everything you could want
Joe Ruzza
Joe Ruzza
18:29 20 Jun 19
Was given great service. Took the time to explain all the different styles of pools an which would be best for my yard. Very friendly all around great service. They had Home Plan Construction come in an install my new pool let me say I couldn't be more pleased on how fast they were an how great of a job they did. They even cleaned up all the trash that I was suppose to be responsible for. All an all the two together made a great team an me a happy customer!!
Nicole Timson
Nicole Timson
16:09 07 Sep 19
Staff is extremely knowledgeable and helpful. They offer free classes for the novice pool owner. The reason I did not give 5 stars is due to the installation option. The pool owner is responsible for getting the building permit. Although I wanted my pool installed, I ended up having to do it because I would need to have workers comp insurance to have them install it. Aside from installation, things have been very good.
Peter Bombard
Peter Bombard
17:43 07 Sep 19
We purchased a radiant pool through Islander in June and the entire process was smooth from beginning to end. Andy Apple is very knowledgeable and helpful through out the process. The install crew was courteous and did a great job. The free class offered on pool closing was in depth and very useful. Highly recommended to all new pool owners! Would absolutely recommend Islander to anyone looking to purchase a pool!
Kacey Harpe
Kacey Harpe
15:47 07 Sep 19
Finally bit the bullet and purchased a "real" pool. I shopped around and found Islander to be the best. Have a few friends that have purchased from them.as well. I liked that it was a 1 stop shop. I didnt need to make arrangements for an installer, electrical, or anything else. I dealt with Andrew and this man knows his stuff. I have been in customer service my entire life and this guy is spot on. He runs an amazing operation with great staff. Pool has been great and enjoyed by entire family. Currently at "pool school" learning how to close it up. Full class, lots of questions as many have different types of pools and filters. Andrew has it covered not skipping a beat answering all questions and sharing his years of knowledge to make it easier for us. And offering great specials on items we would have to buy any way. If you are in the search for a pool and want peace of mind knowing once its sold to you that your not just a transaction and now on your own, buy from Islander. You will not be disappointed! And stick with Simple Blue, it's worth the money in the long run
Jessica Hodson
Jessica Hodson
15:43 07 Sep 19
We took the pool closing class with Andrew and it was not only extremely helpful, but Andrew is a riot. He is very knowledgeable and was able to answer every question thrown at him. He knows and remembers each of his customers and is prepped for specific needs. He also made sure that his staff was prepared for those of us who had to purchase supplies after the class. Highly recommend!
Gary Fuller
Gary Fuller
22:59 09 Sep 19
Great experience from time of purchase and each subsequent trip for supplies or water testing. I am a second time above-ground pool owner and love the move from chlorine to simple blue - it's so easy. A little more $$, but worth it. Andrew and all the staff are great and knowledgeable. Went to the pool school and never thought I would learn anything - but I was wrong - picked up several closing tips, including - don't crank down your cover too tight!!
Jessica Schreyer
Jessica Schreyer
11:59 14 Sep 19
We had a great experience with Islander pools. Delivery and installation was on time. The installation team were friendly and explained everything we needed to know to get the pool up and running. The store provides water testing and has a great selection of products. The staff there is responsive and helpful for resolving issues in person and over the phone.
Vincent Rinaldi
Vincent Rinaldi
12:13 24 Sep 19
Our salesman, Andrew Apple led us through the process of buying our first pool. From start to finish he made this purchase easy. His class on closing the pool was very informative and beneficial. It really make closing the pool simple and not complicated. I would recommend anyone buying a pool to consider ISLANDER because customer service was excellent.
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