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Over 65 Years in Business!
Islander Pools & Spas is a locally owned and operated 3rd generation business. Family owned and operated.
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Winifred Baldwin
16:07 14 Jan 26
We had an issue with our hot tub circulator pump not working properly. We spoke with Jody after bringing in a video. We were able to easily replace it. Immediately after that the tub threw a heater code. We spoke to Jody again and she set us up for a service call early the next morning. Brad and Don came first thing, found the issue and fixed it. I cannot say enough good things about these 3 people. Not only do they know their stuff, but they were very, very pleasant to work with. Five star customer service rating for all of them!
William Luke
15:37 14 Jan 26
Islander Pools made our purchase experience incredibly easy. Moe and Andrew were very happy to help in every way. Had shopped for spas for a couple months at box stores and warehouses. Saw an advertisement for Islander decided to stop by because of their longevity and support staff at the company. So glad I did. 4 techs delivered and set the spa the next morning. Another tech arrived the next morning to fix a small maintenance issue. The price from Islander ended up being less than the warehouses and comes with a dedicated staff. Give them an opportunity to meet your expectations before you purchase elsewhere.
Michael Corcoran
13:14 20 Sep 25
We had a 27' Radiant pool installed by Islander Pools and couldn’t be happier with the experience. Andrew was fantastic to work with — he guided us through every decision, was very responsive, and kept the process fun with his sense of humor. When a couple of minor issues came up, he handled them quickly and made sure everything was resolved. Andrew also teaches a pool-closing class for new pool owners, which was super informative and helpful. Our pool has been great and easy to maintain. We highly recommend Islander Pools and Andrew if you’re considering a new pool!
Mike Frezon
03:59 15 Sep 25
I purchased a home in 2021 which included a hot tub purchased from Islander in 2012. Over this time, the Islander staff was always willing to help me understand the ins-and-outs of hot tub ownership, educate me on upkeep and maintenance and explain the best way to maintain proper chemical balance.
The tub recently stopped working. A technician named Matt visited my home to diagnose the issue. He was courteous and knowledgeable and a straight-shooter. He listened to my concerns and gave me honest options. In a subsequent conversation with service manager, Dave, those options were affirmed. I was never pressured to repair or purchase a new tub. Instead I was, again, given honest advice about how best to proceed in my situation given my wants. I cannot say how much I appreciated the lack of high-pressure sales tactics so common at other businesses...along with Matt & Dave's willingness to listen to me and to give me great advice to my personal situation even though it meant the loss of a sale. Many thanks to Islander Pools!
The tub recently stopped working. A technician named Matt visited my home to diagnose the issue. He was courteous and knowledgeable and a straight-shooter. He listened to my concerns and gave me honest options. In a subsequent conversation with service manager, Dave, those options were affirmed. I was never pressured to repair or purchase a new tub. Instead I was, again, given honest advice about how best to proceed in my situation given my wants. I cannot say how much I appreciated the lack of high-pressure sales tactics so common at other businesses...along with Matt & Dave's willingness to listen to me and to give me great advice to my personal situation even though it meant the loss of a sale. Many thanks to Islander Pools!
Lisa Zeoli
18:26 08 Sep 25
I went to Islander yesterday to purchase the chemicals to close my pool. I also brought my water to be tested to ensure my levels were good before closing. Julia tested my water, explained what I needed and helped me to retrieve the proper chemicals. She was extremely helpful and again I had another positive experience at Islander. Thank you Islander!
Joe Sousa
17:31 24 Aug 25
It was a pleasure working with Andy and get the best product for what we were looking to put in our yard. The crew that he sent to our house was nothing less than amazing and very professional!!! We highly recommend going to see Andy or any of his sales people!
Jason Allen
20:44 21 Aug 25
If you are debating on getting the top of the line anything at Islander Pools, just go down there. The team is amazing. It’s not just one name, I could list many. The best service manager and team around. Worth every single penny. Why didn’t I visit the showroom sooner is the only question I ask myself. The expectations, once installed, have been blown away. Go visit!
Marc Badalucco
19:55 14 Aug 25
We recently moved into a new home and we were very excited that the home came with a hot tub. It wasn't long before I wasn't so excited about it. We found that our 4 year old spa sprung a leak only after we emptied it and re-filled it for a fresh start. It was a Hot Springs spa by Islander. I reached out to them and Dave from service responded within the same day. Dave knew of our spa and made some suggestions and scheduled an appt. That day they arrived and they showed as scheduled. Our technicians were kind, courteous and moreover very knowledgeable. The service was completed and they provided some training and advice on how to make the tub last longer with little TLC and proper monitoring. Our family was enjoying the spa that very evening.
Lastly, the recommendation for this repair was the least expensive options, how refreshing. So my experience with Islander's service was positive and it didn't break the bank. Well done, this is how service should be done. Thank you Dave and the service team at Islander.
Marc B.
Lastly, the recommendation for this repair was the least expensive options, how refreshing. So my experience with Islander's service was positive and it didn't break the bank. Well done, this is how service should be done. Thank you Dave and the service team at Islander.
Marc B.
Thomas Pirozzi
15:58 12 Aug 25
We love our new Hot Springs Spa, as much as our previous HS Spa, but the folks at Islander take things to another level. Whether Kenny's product expertise in Sales, Dave's guidance for Maintenance and Service, or the fantastic "white glove" delivery and service teams, Islander is best in class. I wouldn't even consider going anywhere else. We appreciate everything that you do.
Ashwani Dogra
19:24 31 Jul 25
Got our pool installed so quickly. They put you on the schedule and walk you through the process very efficiently. they walk you through how to maintain the pool, give you the chemicals or items you need and answer all questions you have. It was a wonderful experience and everything you would hope for when buying a major purchase like a pool for your home. Highly recommended.
Justin Tatge
20:22 15 Jul 25
Fantastic, another pool builder here. I’m in Michigan. Customer sent me a picture of one of their outdoor pools. Luckily it had a sign for Islander. I called them and the girl that answered the phone tracked down the liner pattern for me! Great customer service- even when I’m not a customer!! Thank you again.
Maria C
16:53 02 Jul 25
We had a pool installed on 6.18.2025- the pool product itself is good quality. The install did not go as smoothly- our yard was left a mess and we would have appreciated more advice from the pool installers that were sent out. The location of the pool was really what would have made the experience much different, if they had suggested the higher portion of our yard, that’s why we went to professionals, because as first time pool owners, we didn’t know how impactful that would be to the yard and the way it was left created a need for a retaining wall that we were not budgeting for. But anyway- Andrew at Islanders was soooooo helpful and communicative and sent out Sam who was PHENOMENAL- he helped us with the extra dirt and smoothed out everything around the pool and that made such a huge difference! Andrew and Sam- THANK You for everything!
Manch McLaughlin
19:46 26 Jun 25
Abby was super helpful today. Her advice has allowed me to gain greater knowledge in caring for my pool. She has given me greater confidence in Islander pool business. I will definitely pass on this information to others.
Thank you, Abby.
Abby has done it again. I placed the wrong products in the pool and Abby has helped me to make things correct again. Thank you once again.
Thank you, Abby.
Abby has done it again. I placed the wrong products in the pool and Abby has helped me to make things correct again. Thank you once again.
MrWc73blues
19:26 16 Jun 25
I purchased and had a filter installed by Islander Pools last July (Exceeded my expectations). I opened my pool four day ago and went from green to almost clear in 24 hours. Vacuumed several time for a few days then perfectly clear so I wanted to clean the filter of all the initial stuff. Well, I had an issue (of my own making) and contacted Islander Pools. I described the issue and was told to bring in the inner section causing the issue. I did today. I got a demo of what the issue was and how to resolve it. I'm not going into detail as I don't what to publicly embarrass myself but this was a big relief for me. The employee was so understanding, helpful, and no charge. After several other purchases I was out of the store with five minutes. My experiences with Islander Pools has been everyone treats you as family. Prices are highly competitive, staff very knowledgeable, and accommodating. I highly recommend them for all of your pool needs.
Lawrence Radliff
18:18 12 Jun 25
I’m happy to compliment Dave Morris, service manager and Vince his service technician on exemplary customer satisfaction and excellent service. I had purchased a new pump for my pool filter and made arrangements to have it installed. When it was connected it apparently was incompatible with my circuit breakers and tripped the pool circuit. Dave ascertained the problem and immediately made arrangements to have Vince disconnect the new pump and install a better compatible pump. After an adjustment, I switched on the pump and everything was perfect and ran perfectly. I can’t recommend the service department high enough. Dave and his crew are true professionals and a pleasure to do business with. Thanks again Dave, Sincerely Larry Radliff
Anastasia Strokes
18:54 08 Jun 25
Staff were pleasant and helpful. Angelo offered to carry the item I was purchasing to the register and then to my car. While checking out, Abigail and Meg informed me of a coupon in effect saving me money on my purchase. All three provided excellent customer service.
Sandy Kelley
14:48 31 May 25
We needed re-plumbing of our old pool system because air was getting into the system. Vince, the technician, came and diagnosed what the possible scenarios could be. Re-plumbing was the first of what could have been numerous steps. The first fix (re-plumbing) worked. He is knowledgeable and very professional. It was obvious he knew what he was doing and took pride in doing it right. We were happy to have him; we were worried about a big project and big expense, but he fixed it quickly and reasonably.
Richard Riedel
19:00 30 May 25
Being new to the area and never having a pool before we appreciated the great service and advice we received at Islander Pools. Nick was especially helpful in our first year getting the pool going. His knowledge of all things pool is amazing. Then late in the first season we realized that the liner was leaking and overdo for replacement. Nick guided us through the process again with great advice and reasonable pricing. We are now starting our second season with our beautiful new liner, new thermal cover and cover cart. We couldn’t be happier with the service and attention we received from Nick and his staff at Islander Pools. We highly recommend them to anyone looking for knowledgeable and honest pool advice and service.
Joshua Peck
18:31 22 May 25
I recently had the pleasure of working with Islander in Colonie and I couldn’t be more impressed! From the very first consultation, their team was professional, knowledgeable, and genuinely helpful. After going to another pool supply company in the area for 2 years and adding countless unnecessary chemicals to our pool water, Islander simplified the process and it’s never looked better! I would highly recommend Islander for all your pool needs.
Diane Foley
17:20 22 May 25
We went to Islander as our first stop to look and see what's new in hot tubs.
Andrew approached us and asked if we had any questions, never pressuring us, just offering information.
We continued to look and did ultimately buy a new Hot Springs hot tub which just got delivered and we couldn't be happier. The guys that delivered and set it up were professional but very friendly.
We would highly recommend Islander (Albany)!
Andrew approached us and asked if we had any questions, never pressuring us, just offering information.
We continued to look and did ultimately buy a new Hot Springs hot tub which just got delivered and we couldn't be happier. The guys that delivered and set it up were professional but very friendly.
We would highly recommend Islander (Albany)!
Rebecca Doerge
20:51 18 May 25
Islander Pools and Spas AND Nick Deck were recommended by my brother... who said, 'ask for Nick, he will help.' Big bro was right, Nick was very knowledgeable, patient, explained everything, and was reassuring that the algae mess in my pool could be cleaned up. Highly recommend... ask for Nick... he's the very tall guy. 🙂 RWD
A MB
16:07 16 May 25
Day 1 was the beginning of an overall amazing experience! Our sales person Moe was so patient and helpful. Our construction process with Ron was flawless and again just another great guy. Pick up pool chemicals for first treatment I was assisted by Meg who was just wonderful. Meg Went over everything with me more than once and just the patience of an angel and her knowledge of was overwhelming but she kept it simple for me. . Thank you all for a wonderful experience!
Susan Leader
12:19 14 May 25
I needed a pump and I wanted to switch my above ground pool to salt water. I talked with Kyle and he was very knowledgeable and friendly and assisted us with what we needed. I also purchased a heater and had it installed. Tyler installed the heater and went above and beyond to help us with other questions and issues we had. Everyone I have encountered has been both friendly, knowledgeable, and helpful. I would recommend Islander Pools to anyone and have already recommended them to my niece who has a pool and hot tub.
Lori Lauricella
12:07 11 May 25
Everyone is always very helpful here. I have been going here for many years . Angelo helped me yesterday get some pool salt and he goes above and beyond with a smile on his face. Thank you Angelo! Always great service at Islander.
John Rivituso
21:02 04 May 25
Islander pools did a fantastic job! They fulfilled all the promises made during purchase, delivery and install of our 15x30 pool. I would highly recommend using them for your pool needs. Thanks Andy and team
Sheila Jones
14:17 02 May 25
Nick was an absolute pleasure to work with. He was patient and knowledgeable. The entire experience was positive. Nick answered all of my questions and inquiries in a prompt manner. The communication was wonderful!
The installation crew led by Liam were very professional. They explained the new spa set up and made sure I was comfortable with everything before they left.
This is my second Islander spa. I would HIGHLY recommend Islander for any pool and/or spa needs. Friendly and helpful staff at every turn.
The installation crew led by Liam were very professional. They explained the new spa set up and made sure I was comfortable with everything before they left.
This is my second Islander spa. I would HIGHLY recommend Islander for any pool and/or spa needs. Friendly and helpful staff at every turn.
Sandra Pfeil
16:40 27 Apr 25
Went to Islander, in Albany yesterday to view their selection of Robotic Cleaners. Amelia assisted us and provided knowledge on all that were available, and we were able to purchase the one that fit our needs. Looking forward to sitting at the pool while the Dolphin Active 20 does its cleaning. Thank you for your wonderful customer service.
Susan Zelenewych
01:13 04 Feb 25
Islander Pools of Albany is just the best! I needed a new pool liner and was so pleased with their service! Herb A. at Albany is just the best! He answered all of my questions and made it easy to get my pool fixed! My inground pool is better than ever! My pool is beautiful and so enjoyable! It looks like a fancy and luxurious resort pool! I love it and tell everyone how great Islander Pools is! Truly wonderful!
Patricia Liddle
21:14 16 Aug 23
Kyle & a store supervisor today were both absolutely awesome. I don't know the sup's name he was a tall slender guy that went looking for a 40' hose me because there weren't any on the shelf & he found one while Kyle answered my questions so politely & took my propane tank & filled it while I was in the store getting a new filter cartridge for my pool. I was extremely happy with both employees as I was feeling a little overwhelmed with everything going on with my pool until I had both of these guys going above & beyond to help me.
A SUPER KUDOS goes to both of these employees!
A SUPER KUDOS goes to both of these employees!
Timothy Degnan
01:34 08 Aug 23
Our Pentair pool motor was defective. The staff at Islander Pools was terrific. They quickly scheduled a service appointment. The technical arrived on time and replaced the pool motor.
He was professional and courteous.
Overall, Islander Pools was a pleasure to deal with and I would not hesitate to use them for pool service, openings and closings.
Thanks so much!
He was professional and courteous.
Overall, Islander Pools was a pleasure to deal with and I would not hesitate to use them for pool service, openings and closings.
Thanks so much!
Kara Miller
11:53 06 Jul 23
It has been a rough year for our family. In April we decided let’s have a fun summer and get a pool. We’ve never had a pool and we chose to check out islander pools and spas. BEST DECISION WE EVER MADE!!! From the very first day of walking into the building customer service has been exceptional. Everyone from this company, including the installers have been kind, always with a smile on their face and happy to answer any questions you might have. Starting with Moe in pool sales, he sat with us for over an hour answering every question we had, and we felt confident with the pool that we picked. Once our pool was installed, and the water was in, we brought the water up to get tested. The girls at the back counter are so sweet, kind again with a smile on their face. They are always willing to help with any questions you have. We did have a mechanical issue a few weeks after our pool was installed, which was at no-fault to Islander. Dave was there to help, again smile on his face the entire time. Dave sent a pool technician out, whose name was Vince to help with the issues we were having. Vince came to our house promptly and within 10 minutes of being here he knew exactly what the problem was. Vince explained every little detail to us. So we understood that it wasn’t an user problem. With our family being new to owning a pool, he went through everything with a fine tooth comb. So we knew how to take care of our pool and how to know if somethings wrong. Vince was sweet and kind and willing to answer any silly question we had. Within an hour of him being here our pool is up and running again, and has been amazing ever since. One day after Vince came to help us Dave called us on the phone just to check in and make sure everything went smoothly and to see if everything was running ok. Which we told him it absolutely was. We couldn’t ask for a better experience, even with the mishap which was at no fault to anyone. Yes We are those annoying customers that ask every single question. Silly or not customer service at Islander pools is always willing to answer your questions with a smile on their face. With the world we live in today you couldn’t ask for anything better. Thank you to Moe, the girls at the water testing counter, and especially Dave and Vince for an amazing experience. Take our best decision we ever made, and make it your best decision you ever made, and go to a Islander Pools and Spas.
Todd Masse
16:05 17 Jun 23
I (we) would like to highly recommend Islander Pools for both buying a pool and the after-care needs as well. We owned a pool that we took down when the kids left home which was 20 years ago so we have long forgotten how to do anything. There were MANY changes since we owned a pool so we were like brand new all over again. We read reviews of other pool places and also did some comparison shopping to find what we hoped would be the right place for us. We decided to go with Islander as their prices were very competitive and their reviews (both online and through several of our friends and coworkers) were extremely good. I had so much anxiety going into this major purchase and feared how it would be AFTER our money was taken, I can assure you, have no fear. You will be so well taken care of here. We had initial (minor) issues after installation (no fault of Islander), yet Islander (specifically Kay – our pool salesperson) were right there to react in the moment and immediately address any needs and concerns we had. Kay’s knowledge is vast and you can tell just by speaking to her. Kay went above and beyond what we would expect for service and continues to do so even well after the sale – in today’s world, this type of service is unheard of. As “new” pool owners we had so many questions (we are older so we did not think of them all at once nor did we remember the first time around when we were told). Again, this is where Islander (Kay) stands out, she is beyond attentive, patient, kind, professional, HELPFUL, knowledgeable. We called on her (in my opinion) way too many times yet she consistently had a pleasant and friendly tone, answered virtually immediately, and always had a solution. She honestly WANTS to help and you can get that sense from her every time. We also had the pleasure of dealing with Abby and Maia (not sure of spelling here pronounced MY-UH) when we went in for water samples. Both times were after work and nearing closing time. At no point did we feel rushed out the door and we again had so many questions. These two women were sweet, kind, patient and so very helpful. Again, I am astounded at this type of interaction in today’s world – in my opinion, this is so seldom, you are almost ready for an argument when anything goes wrong or you have to go back somewhere for anything after you have spent thousands of dollars. To me, Islander clearly shows care in who they are hiring and ensures customers are treated respectfully and kindly and ensures their needs are met. If this type of service continues, I can assure you, they will remain my go to for pool needs, questions & repeat purchasing. Top notch in our opinion. I hope this review helps you with whatever product you may be considering.
Carolyn Carson
18:12 20 May 23
I want to thank Islander for being so helpful and kind since I bought my pool 9 yrs. Ago. I have met so many caring people at this store. Kyle has been a tremendous help to me in the past few years. KYLE always has a smile on his face to greet everyone. He is very kind and knowledgeable about all the issues I've had with my pool. He takes the time to listen to figure it out! I'm so glad that Kyle is at this store. Thank you for being so understanding.
Thank you Carolyn
Thank you Carolyn
Alex Torossian
19:29 05 Aug 22
Dave, Vince, and the entire service team is fantastic! Had equipment problems with two pieces of equipment installed. Called to let them know what was going on and no argument, no denial, pleasant, came right out to take a look. Fixed the one issue on the spot tried to fix the second as they thought it would work but unfortunately it didn't (issue took time to manifest itself). Called back no argument no fuss okay we'll call the manufacturer and see what they suggest. Based on manufacturer suggestion they came out and try something different. That didn't work either. Called them back didn't have to yell or scream, they said okay we're just going to come out and replace it! Next day they came out and replaced it. That's what you call service and taking responsibility. Great job! Highly recommend!
Joe Wildermuth
21:59 29 Jul 22
We had Islander replace the liner in our 18 x 36 in-ground pool. When we bought the liner from Nick in early May we were told it would be installed around the end of June. Herb, who coordinated the install called us about 6/20 and told us it would be a bit late. We had no problem with that at all. They came to do the liner on 7/26 (had some unforeseen weather issues). Steve (the installer), after removing the old liner, told us he recommended that we should skim coat the bottom before installing the liner and we agreed it was the best idea. The bottom line is that Islander did everything they said they would and the communications was great. Herb communicated well on Islander's part and Steve and his guys did a really good job on the installation and did everything they said they would and cleaned up well. We are just at the point of starting the pump up after filling the pool and don't have a single wrinkle and the bottom is very, very smooth. Great job by Islander from purchase through install and special kudos to Steve and his crew. Five stars plus.
Christine Pucci
19:25 25 Jul 22
Definitely recommend!!! My uncle and I needed some help with making a pool pump work for the pool we have and the guys Nick and William did an outstanding job helping us with not only getting what we needed to make it work but they helped us with even more and was amazing! Thanks so much!!
Sandi Casey
17:59 22 Jul 22
I am just reaching out to let management know that Dani and Katherine have been so helpful every time I walk in there. I have had nothing but a green pool for the last 2 years( using a different company). They have helped me get my pool Crystal clear. Here is too a fun summer in my pool! These girls are the best of the best!!!!!
Todd Harvey
14:26 20 Jul 22
I have been dealing with Islander Pools for years with my pool and hot tub. They have been great in the past. NO MORE. I have spent thousands of dollars on chemicals, parts and bought a hot tub from them a few years ago. I even referred 2 people to them that also bought hot tubs from them. Here is where it gets, I feel unfair. Over 2 months ago my hot tub was leaking, and they sent someone to fix the leak. I was charged $199 service call fee. I had no problem with that, however 2 days later it was still leaking. They sent out another guy who found the leak and the part was on back order for over 2 months. I understand that also. In the meantime, I ordered a new cover for them to bring when the part comes in. Yesterday a great guy came and fixed the leak with the part and brings me the cover. I noticed on my billing they charged me another $199 service call fee and $100 to bring the cover. When I spoke to DAVE in parts, he waived the $100 fee which I do appreciate, however would not take off the service call charge. I explained that they never fixed it the first time and he said he cannot do anything about it. $400 in service charge fees now! The problem with companies and workers now a days is that they do not appreciate loyalty. I will never buy anything from them again! Shame on Islander Pools and DAVE. I was ready to spend another couple thousand dollars switching to salt water and now I will use another company who appreciates their customers and don't rip them off. Rest assured I will be telling everyone about your service. $199 just cost you a lot more than that.
Jim Carroll
14:58 17 Jul 22
So two weeks ago bought six metal tops for my pool because they had started to rust. I had brought in the original metal top to my pool so they would get an accurate size to make sure I got the right ones. I brought it into the service desk at Islander pools and their Staff took my existing original top and brought it in the back measured it and brought out six metal tops to my pool and said here I measured them they are all the same size. I get home and start putting them on and the first one was spot on the other five were 2 inches short so apparently the service desk person didn’t measured them all measured the first one and a assumed they were all the same. Spent $550 on six of the metal tops called the assistant manager he assured me that he would have the manager call me back when he came back from vacation two weeks later and leaving multiple messages still no response from the manager at Islander pools . I will also be sending a warning out in the school district I work of 20 schools beware of Islander pools.
bryan ilgner
23:02 15 Jun 22
Islander pools gets an A+++++ rating from me and my wife. We live 60 miles away and trust no one else for education and self maintenance on our pool. Andrew sold us our pool 4 years ago with no pressure to purchase. Since then we have been traveling 2 -3 times a year to see Nick Deck. Nick is AWESOME. As soon as we walk in the door he recognizes us and when he’s done with his customer he is helping he comes to help us. Nick is always full of knowledge and experience on pools. Any question I have I have found he always has the answers. Islander pools, Andrew and Nick will always be my go to people. I think Nick should be a company partner. Thank you. Bryan and Patti Ilgner
Stu Balter
21:11 08 Jun 22
Islander pools has always been our go to for everything pool related. Today I brought in our above ground pump since it wasn’t working and was just making a humming noise. They took my pump right into the shop and 10 minutes later came out and told me I was all set, it was just some corrosion on a contact. No charge! I was completely expecting to have to buy a new pump on the spot. Another example of why we do all of our business here.
Lindsay Ann
17:48 06 Jun 22
We love our new radiant pool from Islander. Big thanks to Moe for making the process go so smoothly and William in the back for all the help with the chemicals! Next up: hot tub!
William Rimmer
15:52 06 Jun 22
So. I had to make several trips to Islander today. 1st trip I bring in my water sample. The girls working there helped me and suggested Green Aid. I said I had a 16x32 inground pool. Apparently she should have sold me 2 jars based on the pool size. So that's an issue. The second trip brought me back in for a belt that snapped on my pool Bot. I have the Bot serviced there 2 weeks ago. So now I had to spend more money on it after me belts 2 weeks ago. Normally I have good service there. Liam was great with the Bot, replacing the belt and just charging for the parts.
Vici Harris
17:40 05 Jun 22
I can't thank the staff at Islander enough!! I was in a bind and they figured out a way to help me and get me up and running again. Every time I've been in the store everyone has been very helpful and knowledgeable. Thank you guys you saved the day!
John Aidala
19:01 04 Jun 22
Had the honor of being taken care of by Gabby who is extremely knowledgeable and is an absolute pro at what she does. She helped me out incredibly with a water test. 5/5 stars for Islander and 5/5 for Gabby. Just fabulous!
Megan Luxeder
19:38 29 May 22
I just got in the area and I went into Islander pools and spa this morning, I usually don’t write reviews but I was amazed by the service. Everyone was helpful, I worked with this one girl Gabby. Gabby did my water test and helped me with various things around the store, I would highly recommend going here for any pool supplies.
Debra Pelton
20:50 28 May 22
I have had issues with my pool for a week finally after replacing fittings and gaskets I thought the pump was not working right. I took it to Islander and within minutes Nick took the pump tested it and found that it was not the pump but a gasket in the shut off valve. I have used Islander Colonie for years for any of my pool needs ALWAYS great knowledge, great people and great service. Thanks Nick for saving the holiday weekend my hero?
Christina Schmit
00:30 28 May 22
I’ve been a long standing customer and each year upon opening my in ground pool, it looks like a swamp and takes weeks and a lot of time and money to get my pool looking good. This year has been much different than previous years. The pool was black as always upon opening, however, the day before opening I went to Islander to get supplies and had the good fortune to speak with William who took a genuine interest in helping me. He immediately told me exactly what I needed and how to dispense it. The morning after I added the magic combination, my pool was clear- even in the deep end. A little more vacuuming and we’ll be swimming. Today when I stopped in to get my water tested William remembered me and I showed him the before and after pictures so he could see how disgusting my pool was and how quickly his remedy worked. I will be recommending him to all of my pool owning friends.
Riley McGee
06:05 26 May 22
The younger girl Gabby helped me out yesterday with water testing. Super polite and efficient. Wonderful and easy experience! She’s great!
Laurie van deusen
16:24 25 May 22
Nick Deck was awesome. He took the time to walk me thru using my relatively new salt water pool system and filter. Very knowledgeable and very patient with me. ?
Kathleen B
15:07 20 May 22
I could not be more delighted with the caring, education and service I have received this week at Islander. We had a mud slide like problem in our pool last Sunday from heavy rains and it went from disaster to swimmable in less than a week!! Never having managed my pool before, only because our usual “pool guy” was flat out opening other pools, I was distraught with the mess. Manager Nick was so patient and informative. He gave me the confidence to tackle it on my own! He is truly a HUGE asset to the smooth, seamless working of this business. Every single staff member represented the business like it was there own: very professional and service oriented. I am so grateful for all there help and will tell everyone I know, starting here!
Christopher Mastroianni
19:41 09 May 22
Eric on the sales floor was a HUGE help! He was very knowledgeable and knew exactly what I was looking for! He gave me great recommendations and tips that will make opening my pool a breeze!
lamont garland
18:40 01 May 22
I had a great experience at Islander. Gabby's knowledge for spas and chemicals made the experience educational and enjoyable! I will be doing business there again soon.
leslie lucas
18:41 03 Apr 22
I have to say we were quite surprised to not only find an above ground pool liner, but the stairs/ladder bridge system we have been looking all over for!! Paulie was amazing with helping us get everything in our vehicle! Such a nice polite helpful young man!!!
L Esposito
20:14 04 Feb 22
Purchased a Hot Springs Relay spa from Islander and was up and running 10/13/21.
I have to say that their service and support is absolutely fantastic. They are there for you as soon as possible and will spend any amount of time needed to help. Aside from selling a quality product their service has kept them in business for ~50 years.
My wife and I highly recommend them.
Keep up the good work, Islander.
I have to say that their service and support is absolutely fantastic. They are there for you as soon as possible and will spend any amount of time needed to help. Aside from selling a quality product their service has kept them in business for ~50 years.
My wife and I highly recommend them.
Keep up the good work, Islander.
Frank Barbera
17:59 17 Jan 22
I had a service emergency, frozen pipes to the motor, and the Islander service technician came right out on a frigid Saturday to assess and repair. The tech then came back first thing Monday to finish. The quick response by Islander, particularly Vince, turned a potential loss into a routine matter.
Roger Belisle
21:20 20 Dec 21
Second time on hot springs hot tub fixed in ten min each time best service dept around .good people buy a tub get rid of chiropractor 30 dollars a mont extra electric and amazing thank u all merry Xmas
Patrice Dickerson
15:23 16 Dec 21
If you need a spa and want it to be an informative and fun experience, see Kenny. He listens to your needs and informs you, rather than trying to sell you something. What a great positive person to represent Islander!
Anna Myers
23:21 09 Sep 21
Used Islander to close our pool for the first time. We were fortunate to have Vince complete the project. Vince was fantastic. Closed the pool all by himself. He was friendly, courteous and very professional. Has a work ethic you don’t see too often anymore. Couldn’t be more pleased! We also had the pleasure of having Tyler come out earlier in the season to deal with a pump leak. Tyler was also fantastic. Overall, very pleased with the service provided by Islander Pools.
Kimberly LaRochelle
23:51 06 Sep 21
We are so happy with the service we receive at Islander!! We had our liner replaced in the spring, it went very smoothly and quickly. They did an excellent job!! Every time we go in for chemicals or water tests, everyone is super nice and very happy to help. It’s a great place and everyone there really knows their stuff!! An extra big thank you to Nick, he always goes out of his way to help and give advice. THANKS!!
Marylyn R.
19:08 02 Sep 21
I thought I had to replace my pool Dave sent over a gentlemen named Jason to review some rust I had on my pool These guys are the best to deal with told me I had to make some repairs on opening the pool next year. But didn’t need a new pool. Honesty today is a dying virtue these guys are the best. I recommend them to the highest. Thank guys see you in the spring. Stay safe
Brian Schneider
02:24 29 Aug 21
Follow up to the salt pool system installation: a tech replaced the unit. It now works. Islander NEVER called or followed up in any way as the response to my first review stated.
I have used Islander for all my pool needs for over 15 years. New pool pump, winter safety cover, new liner, new filter, all my chemicals and pool needs. When they installed the salt system, they couldn’t get it right. It never produced chlorine. I had to make multiple visits weekly for testing, always having to buy chemicals and run the pump 24 hours a day. Turns out, they had the salt level too low because they had the incorrect salt generator listed on my account. So they gave me more salt (because you pay for salt when you buy the system) and charged me for more chemicals. I’ve been unnecessarily buying chemicals and running my pump for months due to their mistake. At the register, I said “I’ve been buying unnecessary chemicals due to your error, and you’re going to charge me again for your mistake?” She said “I’m sorry”. My 15 + years as a loyal customer was just sold to the competition for $14.72.
(Reading reviews I see a trend…either your experience is good or, if there is an issue…it is never their problem.)
The response says that the chlorine generator is now working…Islander had a tech replace it and then I had to go buy MORE CHLORINE. I spent nearly $2,000 to convert my pool to this system and every time I have Islander test the water, I have to buy more chlorine…WHICH IS WHAT THE $2,000 SYSTEM IS SUPPOSED TO PRODUCE! So let’s see if it’s actually producing chlorine before you claim that the problem is resolved.
So….the system is working flawlessly. Thank you to the tech that fixed the problem. We added up the cost of the chemicals that we had to buy while the system wasn’t working…almost $500.
Islander pools never even bothered to call to see if the replacement was operational. Provided everything goes as planned, Islander Pools will deliver…if things don’t go as planned, you can plan on a few things: 1:You will cover the costs for their errors. 2: Correcting problems and customer service is secondary to sales. 3: You are one of a large number of customers…if they lose you as a customer, they don’t really care.
I have used Islander for all my pool needs for over 15 years. New pool pump, winter safety cover, new liner, new filter, all my chemicals and pool needs. When they installed the salt system, they couldn’t get it right. It never produced chlorine. I had to make multiple visits weekly for testing, always having to buy chemicals and run the pump 24 hours a day. Turns out, they had the salt level too low because they had the incorrect salt generator listed on my account. So they gave me more salt (because you pay for salt when you buy the system) and charged me for more chemicals. I’ve been unnecessarily buying chemicals and running my pump for months due to their mistake. At the register, I said “I’ve been buying unnecessary chemicals due to your error, and you’re going to charge me again for your mistake?” She said “I’m sorry”. My 15 + years as a loyal customer was just sold to the competition for $14.72.
(Reading reviews I see a trend…either your experience is good or, if there is an issue…it is never their problem.)
The response says that the chlorine generator is now working…Islander had a tech replace it and then I had to go buy MORE CHLORINE. I spent nearly $2,000 to convert my pool to this system and every time I have Islander test the water, I have to buy more chlorine…WHICH IS WHAT THE $2,000 SYSTEM IS SUPPOSED TO PRODUCE! So let’s see if it’s actually producing chlorine before you claim that the problem is resolved.
So….the system is working flawlessly. Thank you to the tech that fixed the problem. We added up the cost of the chemicals that we had to buy while the system wasn’t working…almost $500.
Islander pools never even bothered to call to see if the replacement was operational. Provided everything goes as planned, Islander Pools will deliver…if things don’t go as planned, you can plan on a few things: 1:You will cover the costs for their errors. 2: Correcting problems and customer service is secondary to sales. 3: You are one of a large number of customers…if they lose you as a customer, they don’t really care.
Tricia Switzer
13:41 14 Aug 21
Hired to replace my pool liner on 5/7/21. I was told 1 to 2 weeks to measure and would be installed by 7/4/21. I called on 6/4/21 to see when they were coming. Was told 6/8/21. No one ever showed up. Called back on 7/8/21 for status and was told we need to measure. I asked when would installation take place? Mid August at best. When I explained that was not acceptable, was told we will give a refund. No apology given. No attempt to make this right. After waiting 2 months and given large deposit I feel as though an apology at the very least should have been given. Would not recommend. If I could give 0 stars I would.
Sharon Wheeler
20:29 13 Aug 21
I bought my hot tub from Islander 10 years ago and unfortunately have had to use the service department on many occasions i.e., pumps, motherboards etc. I just wanted to give a shout out to Herb who has been a constant in the department and very helpful and accommodating even when I had an insurance claim. All of the service techs have been very professional and thorough and patiently explain the issue. I called for a pump issue which I have had it recently replaced; they were out within a few days and Taylor did the service- thankfully it was only a fuse and I was not charged. As a long term customer, this was very much appreciated not to be charged for the call or the fuse this time. Thank you Herb and team!
Michele Patentreger
19:35 13 Aug 21
I wanted to share that I really have enjoyed every sales and service experience I’ve had with Islander Pools. I have a hot tub, that came with my house purchase, bought at Islander Pools. Recently, my hot tub control panel stopped working. I called and spoke with Dave in the service department. He immediately knew what the problem was based on my description. He initially quoted a charge of $1200 for the 2 parts needed. Of course, I nearly fell off my chair and was crying when I gave my credit card info (not really—you can’t take it with you!). I was pleasantly surprised when my bill was half of what was quoted (only needed 1 of the parts). I am very grateful for the honesty (they could have very easily replaced both). I highly recommend Islander Pools for your sales and service needs.
Eileen Viele
01:00 13 Jul 21
Islander came through at the last minute for our above ground pool request. The installers - Professional Pool Installers - were just great. So professional and efficient. We are very confident in their work and know we will enjoy this pool for many years. My only recommendation is to have a quick pump instructional session with the homeowner.
Lauren Thomas
14:02 08 Jul 21
Having our pool installed by Islander has been a great, highly professional experience. Rob and the installing team were phenomenal, and Rob really took the time to explain everything to us. Also, the electrical service that Islander recommended, Golden Solutions, was equally great and professional. Really happy with our experience and would recommend to anyone.
Lou Spychalski
20:54 19 Jun 21
My pool and spa maintenance has been made easy. Until I found Islander pools I struggled with keeping my pool and spa chemicals in spec. Now I bring samples in once a week in the bar coded containers that Islander pools provided for free. With out change and with a smile Gabbie and Dani test my water. Most weeks a get a gold star on my printed water analysis. And when I do need to add some chemicals (no pressure to purchase from Island pools) the two young ladies mentioned above are eager to help. Overall a great experience with great employee's.
Marc Gerber
21:44 15 Jun 21
Islander has the nicest people working for them, but the bottom line is they have visited my house 3 times this season, charing $265 each visit, and I still do not have a working pool. I am a new homeowner and first time pool owner, and the problem is they talk so fast and assume you understand more than you do. They work quickly and explain things once and fast. The first visit they didn't bring everything they needed because they didn't realize I had a sand filter (they didn't ask, and I was charged full opening price for the visit and them just dumping chlorine in the pool). The second visit they came and set up the filter and shocked the pool. What they missed (and I had no way of knowing without them telling me, and the gentlemen knew I was a first time pool owner) is that I did not have a.skimmer basket inserted. Thus, all of the leaves entered the sand filter and caused some disturbance wherein the filter was on for 4 or 5 days and not actually filtering anything. There was no water returning into the pool. I had no idea until my neighbor discovered this. I called Islander and they told me to backwash multiple times and see if that resolved it. It did not, as the pressure going back into the pool remained very low. Due to all the backwash, the pool lost 2 - 3 inches that I was going to replace this evening ahead of my appointment with Islander tomorrow. Unfortunately, they showed up a day early and just left a note (add 2 - 3 inches to the pool), charged me another $265.00, and left. Islander might be great for experienced pool owners, but if you don't know what you're doing yourself look elsewhere, perhaps at smaller places that will take more time and really help you learn how to have a pool. I am highly disappointed that I've spent almost $900 with Islander and have received nothing.
Tina Kruger
23:48 10 Jun 21
We had our pool scheduled to open in early April hoping for an early season. The pool was opened and we were horrified to discover our liner was a mess. After some consulting we realized we needed a new liner and called Islander Pools. From that phone call, the entire process was unbelievably professional. They pointed us in. the direction of a liner that they could get quickly ( with covid issues we were expecting trouble ) , they quoted deadlines and met every single one of them to the minute. The price was fair, the service amazing. The showed up at the exact time they promised and did a beautiful job. We enjoyed our pool in time for the recent heatwave. I can't say enough wonderful things about Islander and the fabulous customer service we received. Highly recommend !!
Raymond Seligman
21:30 10 Jun 21
So, this may be a slightly long story.
Have had a pool for about 36 years and my wife has taught somewheres between 1300@1400 kids to swim in the pool over the last 36 years. I have always opened it and closed it and enjoy doing it but in attempt to save time we had a different service come in this time to open and close the pool. After they had opened it, but not cleaned it, I noticed that my pressure was up at 20 pounds. I called most of the local pool places and even went in to speak to a few of them and they all told me that clearly I had a dirty grid. I have probably taken the grid out and cleaned it well over 100 times and I knew it wasn’t dirty but I did it again just to be sure. That made no difference so I removed the grid assembly entirely and still had 20 pounds of pressure. I brought the output pipes over to Islander Pools and they were the first one to agree with me that it didn’t make any sense, that it wasn’t the grids and there must be something stuck inside the output line. With my permission, and even at my urging, I followed their advice and had them cut it open only to find a one and a quarter inch plug that has been left inside. I was ecstatic to find the rationale for the high pressure but now of course I couldn’t run my pool at all because we had broken it apart. They had me wait while they got a pipe to patch the missing portion, Rebuilt it, and sent me back and everything works beautifully.
These guys absolutely know what they are doing. If you have a problem with your pool skip everyone else and go to them. Their prices are very reasonable, they have almost everything in stock, and they are willing to listen to you as a customer. Absolutely worth five stars.
Ray Seligman
Have had a pool for about 36 years and my wife has taught somewheres between 1300@1400 kids to swim in the pool over the last 36 years. I have always opened it and closed it and enjoy doing it but in attempt to save time we had a different service come in this time to open and close the pool. After they had opened it, but not cleaned it, I noticed that my pressure was up at 20 pounds. I called most of the local pool places and even went in to speak to a few of them and they all told me that clearly I had a dirty grid. I have probably taken the grid out and cleaned it well over 100 times and I knew it wasn’t dirty but I did it again just to be sure. That made no difference so I removed the grid assembly entirely and still had 20 pounds of pressure. I brought the output pipes over to Islander Pools and they were the first one to agree with me that it didn’t make any sense, that it wasn’t the grids and there must be something stuck inside the output line. With my permission, and even at my urging, I followed their advice and had them cut it open only to find a one and a quarter inch plug that has been left inside. I was ecstatic to find the rationale for the high pressure but now of course I couldn’t run my pool at all because we had broken it apart. They had me wait while they got a pipe to patch the missing portion, Rebuilt it, and sent me back and everything works beautifully.
These guys absolutely know what they are doing. If you have a problem with your pool skip everyone else and go to them. Their prices are very reasonable, they have almost everything in stock, and they are willing to listen to you as a customer. Absolutely worth five stars.
Ray Seligman
John Hawley
17:39 29 May 21
If I could give 100 stars I would. Zach in parts helped put my diverter assembly together. I literally spent 6 hours trying to do what took him 5 minutes. If you have an issue with your pool this is the place to go!
Don M
11:04 25 May 21
I usually don’t take time to post reviews , but I want to share my experience . I was shopping for a pool heater. After calling several companies, Islander had what I wanted in stock, was very competitive and installed same week. Today it’s hard to even get a call back from some businesses . I would highly recommend islander.
Roger West
18:51 24 May 21
Since you guys know more than the CDC, I will not patronize your business again. Plenty of other places to get pool supplies. I dealt with no cash all last year and now masks even when vaccinated? You just lost a good customer with your draconian rules.
Valarie Donahue
14:39 23 May 21
Outstanding service and top notch professionalism all around. They are extremely helpful and friendly staff. Love the family setting when I am in the store. Other treat me like family. Best around. Thank you to Chris and his staff.
Llauger Minaya
17:41 13 Apr 21
We recently bought a house and it came with an above ground pool. We didn't know the condition of the pool and that's why we decided to do a search for pools companies in the area. We saw that Islander POOLS & SPAS has the best reviews. Now I know why they have great reviews. My Experience started on my initial phone call. They were very professional and answered all my questions. On April 9th, 2021 they sent Vince and another guy and they were very professional and helpful and answered all my questions. I did not have the pool ready when they came and reached to Herb the Service Manager and he was able to give me another appointment to when I get the pool ready. Also I went to the store and the people at the store have so much knowledge about what they sell and do. Islander POOLS & SPAS you have earned another customer. Thank you for your excellent Customer Service.
Carolyn Schirnglone
16:33 12 Apr 21
My Husband & I went to Islander Pools searching for a Patio Set for our new patio. We were not sure what would be available or even what we thought we wanted. Karen at Islander was our Salesperson. She was very attentive to us and our wants & needs. When we were not finding "Our Set" on the showroom floor, Karen suggested looking at a few catalogs. She was an excellent listener and answered all of our multitude of questions. She was extremely knowledgeable about her product line, very professional, patient and accommodating. It was a pleasure to work with her. It was so easy to communicate. We made several trips into the showroom before we decided on Our Set of Choice. We placed a Special Order, hoping when it arrived it would be ideal. The furniture arrived in the time frame quoted and was delivered and set up on our patio within a matter of days. Karen even helped us with a payment plan we are using to make affordable payments over a 6 month period with No Interest. Our table with umbrella, 4 chairs and a bench seat is absolutely Perfect. We are Very Happy and would highly recommend Karen and Islander Pools.
Kathy Tabora
17:49 09 Apr 21
Nick Deck and his team are always very friendly, helpful and informative. They take their time to teach you how to improve your knowledge and take better care of your pool. Not just trying to sell stuff.
Otto Zamek
14:53 09 Apr 21
They recently came out to do service on my copper cell. Did a great job, fixed the problem and was all included in the price of the part. Great customer service.
Jason Smith
02:22 23 Mar 21
Purchased a hot tub that islander had taken back in on trade from another customer. Probably my first mistake. Promised 3 headrests for the tub as they were missing. Tub was delivered headrests were not with delivery, told due to covid they are on back order. After several calls to islander I gave up, ordered myself and received in standard time. 10 months from the purchase of my hot tub, it stops running. Call for service and they responded same day, told everything was all set as I wasn’t home at the time. Arrive home tub is dead, call islander back, they return the next day slap another fuse in tell me I’m all set. Tub stops running within the hour. Call them again to be told you need a control board. They came drained the tub, and winterized. Call back one week later to see about control board time frame, told give them another week. Call in another week get told all spa packs are on back order. Call back one month later. Get told to find parts myself and call them for the install. I was provided part numbers by islander that haven’t been valid in years. Obvious part changers that can’t even keep up on what parts are currently being used and sold. I can understand parts being back ordered due to covid. But I can’t wrap my head around being in the spa business and not knowing what is and isn’t currently sold or used in the market. I’d never purchase from islander again as they don’t stand by what they say or sell nor are they knowledgeable on parts.
Doug Klein
20:57 04 Mar 21
These guys are great. Same day service at my home to correct a 3rd party issue. No charge. Bravo.
Paul Lancaster
18:49 24 Dec 20
Very impressed with Islanders serivce! Sent a very knowledgeable technician over on Christmas eve and fixed it! Highly recommended this company
Dan Bobear
19:37 19 Nov 20
I inquired online about buying a Olhausen pool table and randomly came across Islander Pools. Chris called me back right away. He had the transaction remotely handled in two days. Two weeks later my table was delivered to an Adirondack home with custom felt and expert installation. From beginning to end the process was outstanding and the experience was perfect. I highly recommend Chris and his team at Islander Pools if you are in the market for a high-quality pool table.
Robert DeMarco
17:03 04 Nov 20
When buying a hot tub, you are also buying service. I love my hot spring tub but occasionally it requires a service call from Islander. These guys are on-top of things and get you running again quickly. Their technician Dave is extremely knowledgeable and personable too.
Randy Foutch
13:05 06 Oct 20
my experience with the family owned and operated business has always been a positive one. I love my Mira therapy spa. Made in the USA..
Thanks MOE.
SFC.DAV retired.
Thanks MOE.
SFC.DAV retired.
Kyle Phillips
18:52 16 Sep 20
I love this place. It's in such a convenient location. They have everything I need for my pool and some extras for the yard on a summers day. Prices are about what you'd expect. Staff is friendly and helpful. I will continue to go here for my pool needs.
Albert Damato
20:28 08 Sep 20
Prices are high.
nancy whitt
17:14 03 Sep 20
I needed to find a filter for my Mira hot tub, but couldn't find ANY info on it or the company. Stumbled around the internet till I found a link to "hottubinsider". There was a phone number so I called thinking it was the manufacturer, and got Zachary! Wow, even though I'm in SC, he went out of his way to find me the correct part number and even suggested a vendor for my tub. Wish I were in Albany, I'd swing by and thank him in person! THANK YOU for the assistance and "details"! 🙂
Rick Hyde
04:26 23 Aug 20
Great company to deal with knowledgeable friendly staff great to deal with
John N.
16:06 05 Aug 20
Nothing worse than filter problems on a 95 degree day and kids that want to swim. Tyler did a great job resolving pool issues and islanders awesome scheduling for quick appointment. Highly recomend! Thanks Tyler..
Genevieve Zachary
13:03 03 Aug 20
We have been going to Islander Pools for a few years now but this year seemed to be the year there was one issue after the next. I was so stressed out but each visit there they resolved the issues with their knowledge and their customer service. Kyle and Zack were our go to guys....they are like family now ?They took our calls, the time to explain each fix, had us take pictures of the issue and walked us through it even over the phone. This is our go to place. They are the Bom. Com. Thanks for all the help. Respectfully, the interracial couple (don’t get offended sensitive people it’s our inside joke)
Katarina Simeone
14:58 15 Jul 20
We purchased an above ground pool this year from Islander pools and absolutely love it! The gave us the best service! The quality of the pool was so much better than other pool places we looked at. We purchase a simple salt system, we couldn’t believe how easy it is to maintain the pool. They made it so easy with everything that we needed. Their installers were very professional and did an amazingly job! We were able to swim in the pool the next day!
Amanda Millier
17:00 06 Jul 20
I'm new to owning an above ground pool. I've been to Islander a few times this season and I've been pleased with every interaction. The staff is helpful, kind, and knowledgeable. I'm also incredibly happy with how seriously they are taking covid precautions. I feel safe and even with the precaution, all of my transactions have been very quick. If you're looking for an efficient team, head to Islander!
Thomas Bucci
17:46 02 Jul 20
Tyler performed a service call at our home for a pool pump that wouldn’t prime. He was courteous, knowledgeable, thorough and professional. He took the time to explain what the problem was and what he was going to do to fix it. He took the time to answer a few extra questions I had and he offered recommendations based on a few observations he made. Very impressive! Could not have asked for a better experience!
Emmie
17:53 19 Jun 20
I love Islander pools! They are so professional, helpful, and organized. The Curbside pick up was excellent, quick, and employees wore masks. I recently had a bad customer service experience at Del Gallo so will now only go to Islander. Islander has been my place of choice for years until I moved.
nationalwheel1 .
01:40 19 Jun 20
Needed to replace my original motor and pump. Actually had bought my pool from them maybe 35 yrs ago. Pulled into parking lot they had a tent setup with lines for online, phone, water test and in-store purchases. I had called previously so I knew what I needed. I didn't go in the store, gave the person my order they brought it outside they only take credit cards right now. Fast and easy. They had these White River brand motor pump combos. Got a 1 hp model this thing is awesome. Very easy fit to my filter system this thing is ultra quiet. My old motor had bad bearings too much noise. Fully recommend this place
Connie merwin
20:25 12 Jun 20
Had a very good experience. Got exactly what I needed and wanted. Friendly quick service. Very organized especially with the Covid. Excellent all the way. You guys are doing a wonderful job.???
Dwane Hoyt
05:38 04 Jun 20
If I could give them zero stars I would. The absolute worst customer service I've ever received. Do not purchase a pool from them, if something goes wrong with it (which in my case was because of their error) they will do absolutely nothing to help you. I begged them for 3 months to help resolve my issue and was basically told that it wasn't their problem and that I was SOL. I explained the damage, sent them detailed photos, called repeatedly, even brought the damaged parts to their showroom and in the end got no help whatsoever. Pretty much every person I talked to was condescending, dismissive and flat out rude. I will never do business with them again.
Paris Bouldin
21:09 25 May 20
We got there close to closing with no appointment and Nick stayed after to help us find the right above ground pool. He was very informative and funny. I would highly recommend going there if you’re looking to buy a pool. Very good prices and great service. Looking forward to possibly buying a hot tub soon. Thanks Nick, we sealed the deal!!
Carol Hutton
23:33 24 May 20
I have been to the Islander 3 times in the last week. They are all being safe. The lines look long but go very quickly. Everyone I came in contact were very pleasant and i might add very gunny. Thank you as i have been coming for many years
O’Malley’s Oven Productions
12:46 23 May 20
I was nervous about the wait time, with new covid-19 restrictions, and these guys are amazing! They’ve got lots of staff tag teaming lines, so even a long line moves quickly. Amid all the mayhem they’re still super patient and accommodating to a first time pool opener like me! Thank you so much Island Pools!!!
Jennifer Day-Suits
00:03 22 May 20
Islander has adapted to the new normal during Covid well. I showed up and there was a large line outside as the workers take your order outside and go get your items. I thought I would be there for hours based on the 15+ people ahead of me but they all worked quick and I got through the line in less than 10 minutes getting what I needed.
Kacey Booth
18:05 06 May 20
Islander pools has been amazing through the entire process of purchase, installation and follow up. We put in a radiant pool at the end of last season and have gone through them this year to add a heater. They have been helpful and accommodating throughout everything!
Brian Labore
22:07 14 Jan 20
Everyone there was very knowledgeable and told us exactly what we needed to know. We were very well prepared and they are always ready to answer any questions we might have.
Adam Birch
03:48 11 Nov 19
Islander Pools is where the pool was purchased. I wasn't around for that part so I can't speak to that. I have been to this location several times, however, for various parts since. Every time I go in I am able to find what I am looking for. The staff is usually very friendly and knowledgeable about the inventory.
There have been several times I've gone in with a picture and said "this is what I need." Without hesitation I have the part in my hand and I'm out the door. There have also been times I have gone in and said "I need this do-dad that kind of looks like this and goes between this and that." After a little head scratching and some "does it look like this" back and forth, I get the part that is believed to be needed and get told, "if it's not right, just bring it back to us unopened and we'll try again." Luckily I haven't ever needed to try again.
To wrap it up, if you're looking for something pool related this shop probably has it, even if you don't know what it is you are looking for.
There have been several times I've gone in with a picture and said "this is what I need." Without hesitation I have the part in my hand and I'm out the door. There have also been times I have gone in and said "I need this do-dad that kind of looks like this and goes between this and that." After a little head scratching and some "does it look like this" back and forth, I get the part that is believed to be needed and get told, "if it's not right, just bring it back to us unopened and we'll try again." Luckily I haven't ever needed to try again.
To wrap it up, if you're looking for something pool related this shop probably has it, even if you don't know what it is you are looking for.
Bill Levering
23:00 09 Nov 19
Wow. A very impressive repair call to my hot tub that I got someplace else. They managed to fix a problem quickly, without me even being there! The price was less than I expected and the service much more than I expected. Fab on the service thing. Might have to buy something from them someday.
Vincent Rinaldi
12:21 24 Sep 19
Our salesman, Andrew Apple led us through the process of buying our first pool. From start to finish he made this purchase easy. His class on closing the pool was very informative and beneficial. It really make closing the pool simple and not complicated. I would recommend anyone buying a pool to consider ISLANDER because customer service was excellent.
Jessica Schreyer
11:59 14 Sep 19
We had a great experience with Islander pools. Delivery and installation was on time. The installation team were friendly and explained everything we needed to know to get the pool up and running.
The store provides water testing and has a great selection of products. The staff there is responsive and helpful for resolving issues in person and over the phone.
The store provides water testing and has a great selection of products. The staff there is responsive and helpful for resolving issues in person and over the phone.
Gary Fuller
22:59 09 Sep 19
Great experience from time of purchase and each subsequent trip for supplies or water testing. I am a second time above-ground pool owner and love the move from chlorine to simple blue - it's so easy. A little more $$, but worth it. Andrew and all the staff are great and knowledgeable. Went to the pool school and never thought I would learn anything - but I was wrong - picked up several closing tips, including - don't crank down your cover too tight!!
Peter Bombard
17:43 07 Sep 19
We purchased a radiant pool through Islander in June and the entire process was smooth from beginning to end. Andy Apple is very knowledgeable and helpful through out the process. The install crew was courteous and did a great job. The free class offered on pool closing was in depth and very useful. Highly recommended to all new pool owners! Would absolutely recommend Islander to anyone looking to purchase a pool!
Nicole Timson
16:09 07 Sep 19
Staff is extremely knowledgeable and helpful. They offer free classes for the novice pool owner. The reason I did not give 5 stars is due to the installation option. The pool owner is responsible for getting the building permit. Although I wanted my pool installed, I ended up having to do it because I would need to have workers comp insurance to have them install it. Aside from installation, things have been very good.
Kacey Harpe
15:47 07 Sep 19
Finally bit the bullet and purchased a "real" pool. I shopped around and found Islander to be the best. Have a few friends that have purchased from them.as well. I liked that it was a 1 stop shop. I didnt need to make arrangements for an installer, electrical, or anything else. I dealt with Andrew and this man knows his stuff. I have been in customer service my entire life and this guy is spot on. He runs an amazing operation with great staff. Pool has been great and enjoyed by entire family. Currently at "pool school" learning how to close it up. Full class, lots of questions as many have different types of pools and filters. Andrew has it covered not skipping a beat answering all questions and sharing his years of knowledge to make it easier for us. And offering great specials on items we would have to buy any way. If you are in the search for a pool and want peace of mind knowing once its sold to you that your not just a transaction and now on your own, buy from Islander. You will not be disappointed! And stick with Simple Blue, it's worth the money in the long run
Jessica Hodson
15:43 07 Sep 19
We took the pool closing class with Andrew and it was not only extremely helpful, but Andrew is a riot. He is very knowledgeable and was able to answer every question thrown at him. He knows and remembers each of his customers and is prepped for specific needs. He also made sure that his staff was prepared for those of us who had to purchase supplies after the class. Highly recommend!
Beth Kempter
13:32 02 Sep 19
Great company to get your pool from. John was incredibly helpful from the early days of wanting a pool through the completion and enjoying my pool for the summer. If only the weather would have cooperated, I would have been able to enjoy it longer.
Jay Carpinello
23:00 19 Aug 19
In all fairness oh, I only went once and they had exactly what I wanted at a reasonable price. I can't speak for how they are all the time. But I can't say that the person who helped me on the telephone was fast and knowledgeable, and when I arrived the people who helped me were the same. It is a very nice place and seems to have just about everything you could want
Jeffrey Kibler
13:19 05 Aug 19
My family has used islander pools for over a decade now and we could not be happier. The quality and pricing of their chemicals is great. Buying cheap chemicals online is tempting but you get what you pay for. For a fraction more you will get quality products and the personal service and support to help you take care of your pool.
Their staff is always very knowledgeable and every time we have had an issue with our pool they have gotten us fixed up in no time. We also purchased our Berlin Gardens patio furniture from them and couldn't be happier with that experience. Their service/parts department is also top notch. Incredibly friendly and knowledgeable and always take care of me.
Their staff is always very knowledgeable and every time we have had an issue with our pool they have gotten us fixed up in no time. We also purchased our Berlin Gardens patio furniture from them and couldn't be happier with that experience. Their service/parts department is also top notch. Incredibly friendly and knowledgeable and always take care of me.
Rebecca Harrison
17:56 04 Aug 19
Always get great assistance. Very friendly and helpful staff. Wide range of products for my above ground pool. Service/ parts counter also helpful in figuring out issues.
Janessa Tesheira
21:13 26 Jul 19
Great service, kind staff... installation was quick and easy! Definitely recommend to others looking to buy a pool and accessories.
Darrell Alix
22:29 11 Jul 19
I purchased a house with my first pool in late May. Knowing very little about functioning a pool the people at Islander were definitely an integral part of me being able to get it running.
Islander’s people that handle water testing/chemicals, the personnel on the sales floor, Herb the service manager and Vince that worked on my pool are all amazing. All professional and knowledgeable. Not pushy at all and fair pricing.
Run the way businesses should be run!
Islander’s people that handle water testing/chemicals, the personnel on the sales floor, Herb the service manager and Vince that worked on my pool are all amazing. All professional and knowledgeable. Not pushy at all and fair pricing.
Run the way businesses should be run!
Lynne Oudekerk
02:22 27 Jun 19
Islander Problem Solvers
Herb and Jody, who manage service operations at Islander Pools in Colonie demonstrated that they are excellent problem solvers in June 2019. We needed a new pool liner for a very large pool. There was a fair amount of confusion on the part of the subcontractor hired to install the liner as to whether the pool liner we ordered was manufactured according to specifications. Herb and Jody took ownership of the problem, and solved it for us. It turned out that due to the very large size of the pool liner, it was quite difficult to make it fit our pool, which required the intervention of the owner of the pool liner subcontractor. Even though Herb and Jody are very busy, they always took the time to talk with us, or meet with me, and my husband, Dan, in person to solve the pool liner installation problem to our satisfaction, in a timely manner.(LO/DH)
Herb and Jody, who manage service operations at Islander Pools in Colonie demonstrated that they are excellent problem solvers in June 2019. We needed a new pool liner for a very large pool. There was a fair amount of confusion on the part of the subcontractor hired to install the liner as to whether the pool liner we ordered was manufactured according to specifications. Herb and Jody took ownership of the problem, and solved it for us. It turned out that due to the very large size of the pool liner, it was quite difficult to make it fit our pool, which required the intervention of the owner of the pool liner subcontractor. Even though Herb and Jody are very busy, they always took the time to talk with us, or meet with me, and my husband, Dan, in person to solve the pool liner installation problem to our satisfaction, in a timely manner.(LO/DH)
Joe Ruzza
18:29 20 Jun 19
Was given great service. Took the time to explain all the different styles of pools an which would be best for my yard. Very friendly all around great service. They had Home Plan Construction come in an install my new pool let me say I couldn't be more pleased on how fast they were an how great of a job they did. They even cleaned up all the trash that I was suppose to be responsible for. All an all the two together made a great team an me a happy customer!!
Chris S
01:00 15 Jun 19
Our 1st choice for pool supplies and patio! I am thrilled with our new Berlin Gardens furniture and Treasure Garden umbrella.The Donoma Fire Pit table is even better than I imagined. The quality of Berlin Gardens is obvious. Karen D. was so patient with me over many months while I went back and forth with options. I drove over from Pittsfield on a Saturday morning, and she spent time with me answering questions and showing me all the choices. She even matched the price of the umbrella from another website! Delivery was a great service and they set up the furniture with great care.
Islander initially installed our pool almost 16 years ago, and it is still in great shape! We had to buy a new liner last year, and Islander again provided great service and a great installation. They are our go-to for any pool supplies and equipment, and they have guided us with professionalism ever time! THANK YOU ISLANDER POOLS!
Islander initially installed our pool almost 16 years ago, and it is still in great shape! We had to buy a new liner last year, and Islander again provided great service and a great installation. They are our go-to for any pool supplies and equipment, and they have guided us with professionalism ever time! THANK YOU ISLANDER POOLS!
Tom Lee
16:40 25 May 19
We had to replace our 5 year old pool due to winter damage, so we decided to purchase the Radiant pool. The whole process was seamless from purchase write up by Chris 30 min from closing to the install. We put up a deck on the old pool that was 54 inches high but the Radiant pool is only 52 inches high. Our installer Ron said he wanted to raise up the new pool as there was enough material to do so. Ron and his 2 Techs (3 guys total) installed the pool in 2.5 hours and were cleaned up and loaded 30 min later. Ron and crew went above and beyond for us , they are an extension of a fantastic company at Islander Pools. They are very friendly and have customer service down pat! You don't have to look for replacement parts on line for better pricing as they are usually in stock and cost less at the store. I HIGHLY Recommend Islander Pools , Chris and His staff have the Highest Integrity from the sales floor to Installation. Thank You All for an Outstanding Job!
Jennifero Boehlke
19:30 21 May 19
Great customer service at the Colonie location in answering all of our questions about opening our pool for the season!
Colleen Ross
13:35 01 May 19
Absolutely thrilled with our new in ground radiant pool! Kudos to our efficient and personable installers JAKE, Randy, Jeremy and Matt. It was truly amazing to watch them build our pool in just a few days. Our sales manager Andrew was exceptional and very responsive to every email/phone call. Islander Pools was top notch from day one!
B Gjoni
15:49 25 Apr 19
Bought a house with a hot tub and they were very helpful getting me started, and explaining everything to me!
Big thanks to Zack for the help!
Big thanks to Zack for the help!
Caroline Duff
21:10 21 Mar 19
I just got my beautiful new salt system hot tub ....which is so simple to maintain (I’ve had hot tubs for years and all the water testing and chemicals were a drag) but this one I have now.... no chemicals and silky smooth skin as a result. I’ve been researching hot tubs for a year and I finally found these wonderful people at Islander pools and spa up in Albany and one week later I have my dream spa.
The staff at Islander is amazing.
Andrew sold me the spa and arranged delivery within a week...at first I thought he was kidding. I’m not used to such high efficiency.
Then Nick, the service manager, has been following up every step of the way. So kind and helpful to me. A rare commodity these days.
The four guys who delivered my spa Josh, Dean, Zac and Vince were able to bring this really big hot tub up my seven step-up deck in the rain. They were so gracious the whole time moving the tub around until it was right where I wanted it to sit. I couldn’t have asked for a sweeter group of young men to help me.
All and all I couldn’t recommend this group of people at Islander Pools highly enough.
They deserve TEN STARS.
The entire transaction was flawless.
The staff at Islander is amazing.
Andrew sold me the spa and arranged delivery within a week...at first I thought he was kidding. I’m not used to such high efficiency.
Then Nick, the service manager, has been following up every step of the way. So kind and helpful to me. A rare commodity these days.
The four guys who delivered my spa Josh, Dean, Zac and Vince were able to bring this really big hot tub up my seven step-up deck in the rain. They were so gracious the whole time moving the tub around until it was right where I wanted it to sit. I couldn’t have asked for a sweeter group of young men to help me.
All and all I couldn’t recommend this group of people at Islander Pools highly enough.
They deserve TEN STARS.
The entire transaction was flawless.
christopher terry
00:57 14 Mar 19
I would never do business there again I put a 500 dollar deposit on a spa found a bigger one at strong spa with more jets and easier lift handle also less clearance and this company refused to give me my money back nor would they even let me get store credit. I suggest to go anywhere else but here every other pool place was shocked by our story the manager or salesman John wouldt even have the decency to return our phone calls if I could go negative 5 stars i would we were treated great until we wanted our money back then they could care less
Amy Van Alstyne
16:39 21 Nov 18
Personable. Friendly. Knowledgeable staff. They can run diagnostic water analysis on site and will give you print out of products type , amount and instructions on how to treat your pool or hot tub water ON SITE
Anthony Durante
02:22 20 Nov 18
Awesome deal on an Olhausen table. In stock too! Great communication and service......nice installers. I am happy with the experience and 100% will recommend Islander and will use them again for my next man cave item. Thanks for superior service.
Dawn Buchinger
18:41 16 Sep 18
Attending 2018 Pool School. Very informative session. Nice inside class, with various pool pump/filter systems set up. Outside portion was bit difficult to hear both instructor & attendees questions, due to passing traffic on central ave. Staff very helpful, this class is not trying to sell you anything. If anything trying to save you $
Mario DiCristofaro
15:10 08 Sep 18
Purchased a Radiant Pool after owning two regular above ground pools for 15 years and having issues due to weather, poor installation, etc. Love the pool. Staff great . Andrew has done right by us. Highly recommended so far.
Isis Sample
16:10 01 Sep 18
Just wrapped up my complimentary pool end of season closing training seminar and Could not be more please with the level of knowledge and expertise that the staff is equipped with. All my questions and needs were happily addressed and I was provided with a wealth of resources to help protect my pool. I would highly recommend Islander Pools to anyone looking to invest in a pool for their home. The amount of ease through the entire process has been incredible and easy to follow through with. I left today feeling very confident and happy with my decision to do business with this amazing company.
Debra Carpenter
23:23 13 Sep 17
We recently had Islander Pools install a new liner in our built in pool. Steve and John were the installers. I can't emphasize enough how professional they were. They did an excellent job! They made our 20+ year old pool look like new! I don't believe they missed one detail!
It wasn't just the awesome job they did, but it was how knowledgeable they were about their product. They answered every question we had without hesitation.
We would definitely recommend Islander Pools and Spas and we expect to be repeat customers should we need a new liner again!
Thank you Steve and John!!!
Deb C.
It wasn't just the awesome job they did, but it was how knowledgeable they were about their product. They answered every question we had without hesitation.
We would definitely recommend Islander Pools and Spas and we expect to be repeat customers should we need a new liner again!
Thank you Steve and John!!!
Deb C.
Hot Tub Wellness
A high-quality hot tub can improve your life in ways you may not have considered before. Hot tubs bring your family closer together, and they give you a reason to invite your friends and neighbors over for a visit.
Patio Furniture
Meticulously engineered, exceptional outdoor furniture and accessories. Take life outdoors with beautiful dining and leisure furniture.
In-Ground & Above Ground Pools
Islander Pools and Spas is the Capital District’s premier swimming pool dealer. Carrying top quality brands from Radiant and Sharkline with many models, shapes, and sizes to choose from. Most importantly, we have a warehouse full of product so you don’t have to wait for it. With 4 installation crews, we can get you installed professionally and quickly. All at the lowest prices in town! We will not be undersold!
Take the Guess Work Out of Watercare
L
IQ
UID JUST GOT SMARTER
FreshWater IQ is an in-line self-monitoring salt system that tells you what it needs to maintain clean, natural-feeling water, with less time and effort. Because we believe your hot tub should take care of you, not the other way around.
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Our Services
Hot Tub Service Requests
We repair most makes and models - Hot tub parts in stock or quickly ordered - Water analysis - Spa winterization
