Select your system below to view maintenance instructions and download a cheat sheet.
My water is cloudy?
Cloudy water is typically due to insufficient chemical treatment or an inability for your filter to remove all contaminants from your water.
Chemistry:
Filtration:
As your filter removes debris from the water, it will become dirty again. If you filter plugs up quickly, and shows signs of captured debris when it is cleaned, what you are doing is working. Continue until pool is clean, filter no longer seems to pick up debris, or pressure gauge stabilizes around 12-15 GPM.
My pump / motor is noisy?
Loud grinding noises are often bearing related. You will probably need a new motor or pump. Call service.
There is noise coming from my filter?
What you are hearing is probably air and water turbulence. Bleed the air out of your filter using the bleeder on top. Check to make sure your pool water is at the appropriate level so that the skimmer is not sucking any air. This should solve the problem.
My pump won't turn on?
Check your home’s electrical panel. The breaker or GFI on the pool circuit may need to be reset. If the breaker trips again, check the pump to see if it is buzzing when powered on, if so, it may be able to be repaired. Call for service, or bring pump in to store for diagnosis.
How do I clean my DE filter?
Some DE filters have the ability to run a back wash or clean cycle, without opening the tank. Consult with your filter’s owner’s manual for the steps required.
To do a full clean:
How do I clean my cartridge filter?
How do I clean my sand filter?
My Pool has low water pressure coming out of the return (Low Circulation)?
1967 Central Ave.
Albany, NY 12205
(518) 456-0958
HOURS:
Monday – Friday: 10am-5pm
Saturday: 10am-4pm
Sunday: 10am-3pm
HOLIDAY HOURS:
CLOSED 12/24 – 12/26
CLOSED 12/31 – 1/1
2133 Doubleday Ave.
Ballston Spa, NY 12020
(518) 885-1131
HOURS:
Monday / Tuesday: 10am-5pm
Wednesday: CLOSED
Thursday / Friday: 10am-5pm
Saturday: 10am-4pm
Sunday: 10am-3pm
HOLIDAY HOURS:
CLOSED 12/24 – 12/26
CLOSED 12/31 – 1/1