In recent months, there has been an uptick in unauthorized resellers (primarily China-based) selling counterfeit FreshWater Salt Cartridges online. These counterfeit products fail to meet performance standards and can pose serious safety risks to users and jeopardize the operation of their hot tub.

When attempting to install and use these cartridges, customers have been experiencing rapid cartridge failures. Additionally, they have led to a multitude of negative online reviews from unsuspecting consumers who have purchased counterfeit FreshWater Salt Cartridges.